PROPERTY SERVICE CHARGE EXPERTISE AT YOUR FINGERTIPS

Our service charge specialists offer property managers a reliable and efficient solution for managing residential or commercial properties.

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Service Charge Accountants

Expert service charge services for efficient property management

We understand the complexities involved in managing service charges for residential and commercial properties. Our comprehensive service charge services are designed to alleviate the burden on property managers and ensure transparency, compliance with regulations and efficient financial management.

Using our custom built workflow software REX and Clearview, you can track each stage of the process from initial instruction to final certification which gives you an audit trail of all communications, queries and adjustments on an individual property basis.

What separates our service charge services?

01

Project Management

We have developed REX and Clearview – Both powerful custom built workflow software packages designed to deliver live data on the status of all property reviews. Raise queries, exchange information  or use it to export information to review KPI’s by region, teams, portfolios or individuals.

02

Financial Reporting

Transparency is paramount in property management. Our detailed financial reports outline income, expenditure, and variances against the budget. Accessible and clear, our reports empower property owners and tenants/residents to comprehend the financial status of the property with ease.

03

Accurate Financial Reporting

Our unwavering commitment to precision ensures that your financial reports are not only error-free but also consistently up to date.

04

Risk Mitigation & Compliance

Identify and manage financial risks effectively thanks to our vigilant monitoring. Stay ahead of potential challenges and ensure compliance with industry standards and regulations.

05

Compliance & Legislative Support

Property management involves complex regulations. We stay updated on legislative changes and provide guidance to keep your property compliant. From service charge consultations to statutory compliance, we offer complete support to protect your and your client’s interests.

Book a meeting

Book a free, no-obligation chat with our experts where we find out a bit more about your business, explain our services, and how we could work with you.

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Call us:

0207 086 8677

Or click here to find your local office.

Meet our Property Service Charge specialists

Lee Manning 

Lee Manning

Managing Partner - North East LondonEstate Agents, PropertyWoodford Green
Carol Chan

Carol Chan

PartnerService ChargeAltrincham
Clive Wilson

Clive Wilson

PartnerEstate Agents, PropertyWatford
Gavin Whitehouse - Xeinadin background

Gavin Whitehouse

PartnerPayroll, Service ChargeBrierley Hill
Angela Doe

Angela Doe

Service Charge Accounts DirectorService ChargeAltrincham
Claire Breeze

Claire Breeze

Service Charge Accounts DirectorService ChargeAltrincham
Gareth Jones - xeinadin

Gareth Jones

DirectorService ChargeBrierley Hill

Why choose Xeinadin for service charge services?

We’re a multidisciplinary accountancy comprising more than 135 offices across the UK and Republic of Ireland. Here are some of the reasons you should choose us to take care of your service charge accounts:

  • Tailored approach: From financial analysis and reporting to statutory compliance, we meticulously adjust our services to the unique requirements of your property.
  • Dedicated to success: We're not just here to provide you with service charge services. We'll do everything we can to give you a competitive edge, delivering insights that help stay on top of changes within the sector.
  • Wealth of experience: Our advisors have worked with businesses from a wide range of industries, including many just like yours. We'll combine specialist know-how from your field with insights gleaned in other domains, helping you navigate whatever challenges your business faces.
  • Personal touch: We understand you don't just want service charge services – you want trusted advisors. Close relationships form the foundation of our business model, from which we offer you the wider support, innovative technology, and world-class expertise of our national group.
  • Trusted experts: More than 100,000 clients trust our expert business advisory and accounting services to streamline their finances and drive growth.
Service Charge Accountants

What our clients say

The Rise programme acts as a catalyst for change. Bringing together a wide range of businesses promotes new ideas and experiences to be shared. The action we have taken as a result of attending has enabled us to transform our business and achieve our goals.
Joe PritchardDirector, Maggi Electronics
Rise has been really helpful for my personal development and driving the business forward. I came out of each session with ideas on how to improve our growing business. We have implemented often subtle changes that have had a large, positive impact on many aspects of the business.
Kieren HallDirector, Avocet Steel
Rise has allowed me to take time out of my business to focus on making improvements, implement changes and create growth. It gave me much-needed time to reflect and meet other business owners with similar challenges. Setting goals and tracking these using KPIs has made a very positive impact on my business.
Brittany DelanyBusiness Owner, John Delany Motors
During a period of great change, Rise has provided time away from the business to generate new ideas with other business owners and focus on taking action to drive the business forward. It’s an exciting time for our business as we continue taking action and watching the business go from strength to strength.
Steve MasonOperations Manager, Temperature Control
With my background in teaching, this was the first time I’ve led and motivated a team to transform a business. Rise provided the focus and techniques for me to reflect upon and take targeted action. It’s been hard work but so rewarding to create a confident team, happy customers and a thriving business.
Sarah WhitneyBusiness Owner, Hollins Wood Childcare
I felt that my firm was “too big to be small but too small to be big”. By being part of Xeinadin, we are no longer isolated and able to tap into others' expertise and offer a much fuller range of services to our clients and more professional and coherent development for our team.”
Jonathan WallElman Wall Xeinadin Group
“We had never claimed relief for R&D until Xeinadin advised us to. They worked closely with us to prepare the claim. We were very pleased to receive £52k to reinvest.”
Stephen TurnerZeta-pdm Limited
“Xeinadin has been life-changing for me. I have been challenged to think differently and supported throughout to implement changes that had a huge impact on me personally and in my team. I cannot thank them enough!”
Beverley Budsworth, Business OwnerThe Debt Advisor
“I just wanted to say a quick thank you for all your help with our IT systems. After being frustrated for such a long time, we finally have systems that help rather than hinder. You have helped us to streamline our IT operation and your ongoing support has been invaluable. We now use you for IT, Accounts, Audit and Payroll and would have no problem recommending your services.”
Sue CobbFinance Manager, Kütchenhaus
“Reproductive Health Group has been through an intense period of growth during this past year. Xeinadin has been with us every step of the way and has been instrumental, along with the project team, in getting us up and running. Thanks so much, we couldn’t have done it without you.”
Simon ShepherdManaging Director, Reproductive Health Group
“During a period of great change, Business AM has provided time away from the business to generate new ideas with other business owners and focus on taking action to drive the business forward. It’s an exciting time for our business as we continue taking action and watching the business go from strength to strength.”
Steve MasonOperations Manager, Temperature Control
“In the time we have worked with Xeinadin we have faced a number of challenges. The team at Xeinadin never fail to impress with the speed at which they get to the heart of any problem we face and identify constructive and commercial solutions. The Xeinadin team offers a truly proactive approach.”
Northern Consortium UK Ltd
“The importance of understanding our business and Xeinadin Group’s keenness to build a working relationship resulted in a unanimous decision by the selection panel. We definitely didn’t just want a professional adviser – we wanted a partnership.”
Nick DavidChief Finance Officer, The Dean Trust
“A very professional outfit at the heart of the travel industry. Not just purely accountants but more a networking outlet too!”
Sue GreensladeOwner at Ski Weekend
“Their sound knowledge of the UK tourism & travel industry has served us well whether it be on normal accounting procedures, licencing, investments or strategic planning.”
Bill AdamsFounder at Safari Consultants
“It is refreshing to find an audit team that has such a good understanding of our industry.”
Noel JosephidesChairman at Sunvil Holiday Group
“I know the importance of having the right accountants and experts in place. Xeinadin are commercial in their approach and I knew they would help us implement the changes that were crucial to the success and development of the business. With hindsight, I should even have done it sooner. ”
Paul NoallManaging Director, J. Mills (Contractors) Ltd
“The Business AM programme provided us with sound advice. By putting it into action we have achieved great results. It gave us the insight and confidence to change the way we work, enabling us to spend less time running the business and more time focusing on growing it. ”
Helen WhiteDirector, Marketing Stockport
“We’ve been able to beat our previous year’s turnover in 8 months. We put this down to measuring the things that matter on our BOPP. The icing on the cake was winning the Stockport Business Award for ‘Business of the Year – up to £1 million’ in 2015.”
Stuart BradleyBusiness Owner, Trust Brand Communications
“Thank you very much for your input and guidance over the last 6 months. Without the right structure and having the correct building blocks and support in place it would be impossible to grow as quickly as it looks like we may.”
Gareth HodskinsonChief Executive Officer, iControl
“DISC Behavioural Profiling was fascinating. This wasn’t just the management’s view: our whole team found it interesting and valuable for making the changes required. We underestimated the effect on motivation that investing in the personal development of our team would have.”
Karen Wilson and Claire WilliamsDirectors, Paper Salad Ltd
“Xeinadin has been our auditors and business advisers for many years and have assisted us during this time with purchasing new credit union software, assisting with our business plan and the associated projected figures. Xeinadin also continue to act as our virtual board member advising us on matters via a quarterly meeting, this is found to be an invaluable process for the ongoing success of the credit union.”
Vicky HarrisonGeneral Manager, Blues & Twos Credit Union
“On behalf of the board, can I say thank you both for the amount of time and energy that you have put in to achieve this result. It has not been easy for a couple of years, and the board is absolutely delighted. It has given us the boost we needed to go forward.”
Frances BurnsChairman, Calderdale Credit Union
“We consider Xeinadin to be a strong, practical and experienced team of professionals. Without their knowledge, forthright suggestions and critiques, we would not have been able to deliver the desired results within the tight deadlines imposed upon us.”
Jacky ElliottBusiness Manager, Trinity CoE High School
“The importance of understanding our business and Xeinadin Group’s keenness to build a working relationship resulted in a unanimous decision by the selection panel. We definitely didn’t just want a professional adviser – we wanted a partnership.”
Nick DavidChief Finance Officer, The Dean Trust
“We’ve worked with Xeinadin CF since 2018. They supported us to secure investment from Dragons’ Den and provided an invoice finance solution that allowed us to fulfil our increasing order book. They played a key part in our growth as we grew by over 1500% in just one year.”
Liam MantonFounder at Didsbury Gin
“We’re delighted with the acquisition. The corporate finance advisors from Xeinadin were fundamental in steering us through an intensive due diligence process. Whilst Selden was already well established in our industry, this latest acquisition will enable us to further increase our market share.”
Mark WoodheadSelden Research Limited
“The corporate finance advisors at KJG advised us during the acquisition of the Black Dog Bar Group, and most recently when we received private equity investment for NQ64. The team's expertise and knowledge, combined with a pragmatic approach, was invaluable to us on both deals.”
Andy HaygrathNQ64 Arcade Bars
“I met Xeinadin again to discuss the impact on the company of this decision as I was concerned as to the prospects of my 600+ staff. Through the work of Xeinadin, all employees’ jobs at the company were saved through a purchase by another company, which was my main concern. There were only 2 redundancies, myself and one senior member of staff. Following my experience of Xeinadin, I cannot recommend them enough!”
Chris HigginsPebble Outsourcing
“Xeinadin Group has been life-changing for me. I have been challenged to think differently and supported throughout to implement changes that had a huge impact on me personally and also on my team. I cannot thank them enough!”
Beverley BudsworthBusiness Owner, The Debt Advisor
“Xeinadin Group has been a brilliant business partner to me. Guiding me with great vision and efficiency, they’ve saved me a small fortune in tax over the years.”
Allan MaidmentMaidment Solicitors

Property service charge FAQs

Service charge accounts are statements that landlords, often via their property managers, prepare for leaseholder/occupiers to detail the income and expenses for the year.  They determine the amount of service charge that is payable by each leaseholder.

Service charge accounts are usually, and are recommended to be, prepared annually but the frequency and period is ultimately dependent on the lease.

Some leases require the accounts to be audited, otherwise there is no legal requirement to do so.   It is recommended however that the accounts are reviewed by an independent accountant. 
All expenses relating to the management, maintenance and upkeep of the shared areas and facilities like cleaning, landscaping, security, lifts and escalators, salaries, equipment, supplies and insurance.

The most common and the simplest method of apportionment is a floor area calculation.  Rateable value calculations are no longer recommended as an appropriate method, but some leases may require it.  Many shopping centres will feature a weighted floor area apportionment which divides areas into bands or zones to reflect certain benefits or discounts based on the position of the unit within the scheme.  The lease will usually determine the method of apportionment. 

Best practice states that commercial property year end accounts should be issued within four months of the service charge year end and for residential within six months. 

Yes, residential service charge accounts are regulated by several laws including the Landlord and Tenant Act of 1985.  Commercial properties are regulated by the Royal Institution of Chartered Surveyors (RICS) guidelines.

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